Amazon Customers

2008-05-23

Amazon's book store "cataloging error" led to books containing gay and lesbian themes to lose their sales ranking, therefore losing visibility on the sales platform.

2018-08-01

Amazon tweaked product-search algorithm to boost and guide customers towards more profitable in-house products instead of showing mainly most-relevant and best-selling listings, which its internal engineers and lawyers alleged to violate company’s best-for-customer principle.

2021-01-21

Evidence of the "filter-bubble effect" were found by vaccine-misinformation researchers in Amazon's recommendations, where its algorithms presented users who performed actions on misinformative products with more misinfomative products.